Concentrix is hiring experienced software engineers : Genesys Cloud L2 Support Engineer, Network Engineer III, Sr. Software Engineer II

Concentrix is hiring experienced software engineers across different locations in India.

Genesys Cloud L2 Support Engineer

Locations  : Bangalore, Hyderabad

Job Description :

* 5+ years of experience in Contact center/outsourcing industry.
* In depth knowledge and implementation experience with Genesys CX Cloud platform including but not limited to IVR, Routing, Recording, Reporting, WEM.
* In depth knowledge and experience integrating Genesys Cloud with other cloud provider CRM and WFM applications such as Salesforce and Verint
In-depth understanding of Genesys architecture for all mentioned components.
* Understanding of Genesys HA architecture, including functionality of related 3d party components.
* Strong experience with Genesys Cloud products. Good knowledge on Omnichannel & Digital eServices (Email, Chat, SMS)
* Knowledge of WebRTC technology and experience working on WebRTC based platforms.
* Good knowledge and understanding of SIP protocols.

Knowledge on recording platforms such as Verint and Nice :

•    Ensure the availability and integrity of the Concentrix Voice Network and Genesys Cloud Org
•    Receive, analyze, monitor, and resolve voice network problems in accordance with published Service Level Agreements.
•    Coordinate and work with users, clients, equipment vendors, and network carriers for on call repair and testing of network services.
•    Analyze network failures, isolate and repair or re-route network problems, in a timely manner. Where required, performs root cause analysis and documents the remedial actions.
•    Assist in maintaining system databases, i.e., circuit inventory, toll free number, and configuration records, etc.
•    Develop customer and vendor relationship.

Also Read : Job Cuts Drop 49% in June 2023 Lowest Total Since October 2022

Desired Skills :

* Multi-task and maintain composure in stressful and demanding work environment, Exercise flexibility and resourcefulness in challenging and/or perplexing situations.
* Proficiency with various software applications such as Microsoft Word and Excel, Strong technical aptitude and analytical skills.
* Experience and troubleshooting Call routing, voice quality and network related issues, strong working knowledge of TCP, UDP, VoIP, SIP, SBC’s and excellent knowledge of ACD and contact centers
* Must possess good interpersonal, organizational, time management, judgment, and decision-making skills.
* Excellent oral and written communication skills, decision-making skills for problem identification, solution recommendation and implementation.
* Detail and customer service oriented, Strong technical aptitude
* Be on rotational on-call weekdays, weekends & holidays, Work night shifts, as needed.

Apply Now

Network Engineer III

Location : Bangalore

Job Description :

We are seeking an experienced Network resource to join our 24x7 first level support network team focused on both network outages as well as network-related projects. The candidate will be accountable for day-to-day network activities, such as those related to incident and change management, to ensure end user requests are handled and addressed within defined SLAs. The position requires good organizational skills, attention to detail, the ability to troubleshoot and logically solve problems. To be a successful candidate, you will need to have a strong understanding of network infrastructure and network hardware. You will also need to be able to implement, administer, and troubleshoot network devices including Wifi, firewalls, routers, switches, and controllers. A deep knowledge of application transport and network infrastructure protocols is highly desired.

Apply Now

Sr. Software Engineer II

Location : Bangalore

Job Description :

Designing and developing machine learning and deep learning systems
Running machine learning tests and experiments
Implementing appropriate ML algorithms
Implement ML Ops

Responsibilities :

* Designing and developing Machine Learning use cases using appropriate ML Algorithms and Tools
* Transform Business Requirements to working real life applications with Machine Learning modules and use cases
* Understand the Data in Customer Experience domain and perform Feature Engineering and develop Machine Learning use cases
* Create prototypes of ML Use Cases and present to stakeholders
* Participate in Software Development life-cycle to productize the Machine Learning use cases
* Keeping abreast of developments in the field of ML and AI. Helping in Training and Coaching others in the organization

Apply Now